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Frequently Asked Questions
Have a question or a specific requirement? We believe exceptional service begins with direct communication. Whether you’re enquiring about shipping destinations, custom stamping, protective clear coating, substantial bulk orders, or a tailored request, our team is here to assist personally. Contact us directly at ingotixnz@gmail.com or message us through Instagram or Facebook. We’re always happy to discuss your requirements and create the right solution for you.
Absolutely. INGOTIX supports larger volume purchases and ongoing supply arrangements for clients requiring consistent access to physical copper. Whether you're looking to secure a substantial one off order or establish a reliable repeat supply, we work closely with our clients to understand their requirements and provide a solution suited to their needs. for any Enquires please get in contact directly with us.
Yes. INGOTIX offers secure international shipping to Australia and selected destinations worldwide. Every order is carefully packaged and sent via tracked delivery, with shipping calculated based on the size and destination of the order. For larger international purchases, we work closely with our clients to arrange a reliable shipping solution.Delivery across New Zealand? INGOTIX provides reliable, tracked shipping for orders of all sizes. From individual bars to substantial holdings, we make getting your physical copper to you simple and dependable.Questions about shipping? Contact our team for assistance.
We take the security of every order seriously, with no compromises when it comes to packaging. Whether you're purchasing a single 5kg bar or placing a substantial bulk order, each shipment is carefully secured and prepared to protect your copper throughout transit. All orders are sent via tracked and secure delivery, giving you confidence from the moment your order leaves INGOTIX until it reaches your destination.Every INGOTIX bar is supplied with a protective clear shrink sleeve as standard, helping protect the finish during handling and transit. If you would prefer a protective clear coat to be applied before dispatch, or require any other packaging or finishing adjustments, please contact our team prior to your order
Every INGOTIX piece begins with premium A1 quality copper, supplied to with a minimum industry standard of 99.9% purity. The copper is precisely weighed to specification before being melted and cast, then carefully cleaned and polished through a professional multi stage finishing process. Each finished piece is stamped, individually serialised and recorded in our tracking system, with optional clear coating available for added protection.Require custom stamping, protective clear coating, or specific packaging requirements? Get in touch with the INGOTIX team to discuss your requirements.
Once your order has been successfully placed, you'll receive confirmation and ongoing updates throughout the entire process, from order placement through to delivery. For custom and substantial bulk orders, we work closely with each client to accommodate specific requirements and ensure the order is prepared to their specifications.Have an order enquiry or need assistance? Contact the INGOTIX team directly.
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